This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our website?

When filling out forms on our site, you may be asked to enter your name or email address to help you with your experience with Radian BiKube. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

When do we collect information?

We collect information from you when you fill out our contact form on our website. We also do collect other information with regards to our website analytics. This information is only used to better our website experience or to gauge our marketing effectiveness. All of the information collected is never sold or shared with a third party.

Off of our website, we do also collect information that is shared with us via tradeshow participation including visiting our booth or attending one of our trainings.

How do we use your information?

We may use the information we collect from you when you contact us, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To improve our website experience to better serve you.
• To send periodic emails regarding our products, or tips and trends to effectively manage your or your customers’ power.
• To gauge our marketing effectiveness, in the way of analytics.

How do we protect your information?

Our website is scanned and updated on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

We do use an SSL certificate because we collect personal or credit card information.

Do we use ‘cookies’?

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website. We do share our business partners on our site, but only do so as a suggestion to adding their services/products. Again, we do not share any of your contact information with our partners, or any third party.

Opting out of Google Analytics:

We gather general information when you visit our website. This includes pages visited and general location.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices (and the EU’s GDPR described below) we will notify you via email within 3 days or less if we notice any sort of breach in the information we collect.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

U.S. CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with these regulations, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at customerservice@radianbikube.com. You can also follow the instructions at the bottom of each email and we will promptly remove you from future correspondence.

EU General Data Protection Regulation (GDPR)

As a member of the World Wide Web, we have taken action to the EU’s regulation of GDPR. GDPR includes many actions to ensure we are properly and responsibly communicating to our online visitors and receivers of our marketing messages. Because we practice good website and communication techniques, we have taken some actions to ensure we comply fully with the regulation, including:

• We have performed an audit of our data and sent an email to all our contacts inviting them to opt-out of our messages, and detailed our data protection policies.
• We have reviewed our privacy policy and ensured we have made our data collection policies are clear as we can make them.
• We want to remind you, at any time you can contact us to request what information we have on you, which will typically only be an email and name, or other contact information including address or phone if it has been willingly supplied.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

According to CalOPPA, we agree to the following:

• Users can visit our site anonymously.
• Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
• You will be notified of any Privacy Policy changes here, on this page.
• You can change your personal information by emailing us, or by responding to an eblast.

How does our site handle Do Not Track signals?

We honor Do Not Track signals. We Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Radian BiKube
17217 WATERVIEW PARKWAY
DALLAS, TX 75252
customerservice@radianbikube.com